Shipping Questions
Once your order has been shipped, we'll send you a tracking number via email. Use this number to follow your order's journey to your doorstep.
Absolutely! We ship our products to most destinations worldwide. Shipping costs and delivery times vary depending on the destination. For more detailed information, please refer to our shipping policy.
We love to offer more value to our customers. Currently, you can enjoy free shipping only within Australia on orders over $120AUD
For domestic orders placed before 2.00pm we strive to pack and ship on the same business day. International orders, items out of stock, or refrigerated products are processed as quickly as possible but may not ship the same day. Please note our business days are Monday through Friday.
Return & Exchanges
We accept returns of product/s only if the product is unused and sealed. Please notify us within 24 hours of receipt. We'll issue a credit to your account or credit card once our product is returned.
Should you receive merchandise that is damaged or incorrect due to our error please contact our support team via email support@adelaidehillsorganics.com.au
No returns or replacements are accepted without prior approval. Rest assured, we'll handle the claims process for you
Our return policy allows you to return products within 24 hours of receiving our product. We aim to make your return process as smooth as possible
Yes, we request that you try and return the product in its original packaging along with any accessories or free gifts that came with the product. This helps ensure the item is received in the correct condition for processing.
Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund unless the return is due to our error (e.g., you received an incorrect or defective item)
Yes, items purchased on sale can be returned. However, they are subject to the same return conditions as regularly priced items.