SHIPPING AND RETURNS
Return & Exchanges
FAQs
Can I exchange a product if I ordered the wrong item?
We accept returns of product/s only if the product is unused and sealed. Please notify us within 24 hours of receipt. We'll issue a credit to your account or credit card once our product is returned.
What should I do if my order is damaged?
Should you receive merchandise that is damaged or incorrect due to our error please contact our support team via email support@adelaidehillsorganics.com.au
No returns or replacements are accepted without prior approval. Rest assured, we'll handle the claims process for you.
How long do I have to return a product?
Our return policy allows you to return products within 24 hours of receiving our product. We aim to make your return process as smooth as possible.
Do I need to keep the original packaging for returns?
Yes, we request that you try and return the product in its original packaging along with any accessories or free gifts that came with the product. This helps ensure the item is received in the correct condition for processing.
Will I be refunded the shipping cost when I return a product?
Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund unless the return is due to our error (e.g., you received an incorrect or defective item.)
Can I return a product I bought on sale?
Can I return a product I bought on sale?
Frequently Asked Questions
Australian Orders
For deliveries within Australia, Adelaide Hills Organics uses Australia Post. Shipping is $15 AUD for Australian orders below $150 AUD.
We are currently offering FREE SHIPPING for orders over $150 AUD.
International Orders
For international deliveries, parcels are shipped with Australia Post International.
- New Zealand: Standard Shipping is $35.00 AUD.
- Standard International Shipping is $55.00 AUD for destinations including United Kingdom, United States, and other selected countries.
Once your order has been shipped, we'll send you a tracking number via email. Use this number to follow your order's journey to your doorstep. Additionally, if you create an account with the email used for your order, you can track your order status directly through our customer portal. To create an account,click here.
Absolutely! We ship our products to most destinations worldwide. Shipping costs and delivery times vary depending on the destination. For more detailed information, please refer to our shipping policy.
We love to offer more value to our customers. Currently, you can enjoy free shipping only within Australia on orders over $120AUD.
Domestic orders placed before 12.00pm, we strive to pack and ship on the same business day.
Orders after 12pm AEST will be shipped next business day.
Handcrafted in the Adelaide Hills, our formulations blend natural and organic ingredients with a love for clean, botanical beauty.
Not Tested on Animals
No GMOS or Parabens
Australian Made And Owned
Vegan Friendly
Nut Free
Not all products are nut free or vegan friendly.
Learn more about our return policy.
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